Privacy Policy

Azad Reads ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Bagheera mobile application and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not access or use the Service.

If you have questions about this Policy at any time, you can contact us at support@azadreads.org.

A. Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Account preferences and settings

B. Pet Care Data

When you use the Service, you may provide information about your pets, such as their name, breed, date of birth, medical history, vaccination records, vet appointment details, and care routines. This data is provided and controlled by you.

This data is used solely to provide the features you request and is not used for advertising, profiling, or unrelated tracking.

C. Photos & Media (Optional)

You may optionally attach photos of your pets or documents (e.g., vaccination certificates) to your pet profiles. These are stored to display within the Service and can be deleted by you at any time.

D. Usage & Technical Data

We automatically collect technical information about your use of the Service, including:

• Application version and operating system
• Error logs and crash reports (no personal data included)
• Feature usage statistics (anonymized)
• IP addresses, which may be logged for security and fraud prevention purposes
• Device type and identifiers

E. Payment Information

If you subscribe to a paid plan, payment processing is handled entirely by our third-party payment processor. We do not directly collect or store your credit card numbers or sensitive financial information. We only retain billing records such as transaction IDs, plan type, and billing dates for accounting and customer support purposes.

F. Communications Data

If you contact us for support or participate in surveys or beta programs, we collect the information you provide in those communications (e.g., your email and the content of your message) solely to respond to you and improve our Service.

To provide certain features, the app may request device permissions:

• Notifications: used to send you reminders about vaccination dates, appointments, and care routines you schedule
• Camera / photo library: used only when you choose to attach a photo to your pet profile

Permissions are used only for the features described above and can be managed in your device settings at any time.

We use the information we collect for the following purposes:

• Service operation: to provide, maintain, and improve the Service
• Pet care features: to store, display, and remind you about the pet care records you enter
• Account management: to manage your account, subscriptions, and billing
• Customer support: to respond to your inquiries and resolve issues
• Security & fraud prevention: to detect and prevent abuse, fraud, and unauthorized access
• Service improvement: to use anonymized usage data to improve reliability
• Communication: to send service-related notifications (e.g., account alerts, policy changes)
• Marketing: to send promotional emails, which you can opt out of at any time via the unsubscribe link
• Legal compliance: to comply with applicable laws, regulations, or court orders

Our lawful basis for processing personal data under GDPR includes: performance of a contract (to provide the Service), legitimate interests (improving the product, security), legal obligations, and your consent (for optional features such as marketing emails).

Our website uses cookies and similar tracking technologies to analyze traffic, remember your preferences, and improve your experience. Types of cookies we use:

• Essential cookies: required for the website to function
• Analytics cookies: anonymized data to understand how visitors use our website
• Preference cookies: to remember your settings and preferences

You can control cookies through your browser settings. Note that disabling essential cookies may affect core functionality.

We do not sell your personal data. We may share limited information in the following circumstances:

Service Providers

We work with trusted third-party vendors who assist in operating the Service (e.g., cloud infrastructure, payment processing, analytics, customer support). These providers are contractually bound to use your data only to perform services on our behalf and cannot use it for their own commercial purposes.

Legal Requirements

We may disclose your information if required by law or in response to a valid legal request (e.g., a court order or government subpoena), or to protect the safety, rights, or property of Bagheera, its users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information with third parties when you have given explicit consent for us to do so.

We retain different types of data for different periods of time:

• Account information: retained until you delete your account
• Pet care records: retained as long as your account is active, or until you delete them
• Anonymized usage statistics: retained for up to 2 years
• Billing records: retained as required by applicable tax and accounting law
• Support communications: retained for a limited period after last contact

When data is no longer needed, we securely delete or anonymize it. Anonymized, aggregated data that cannot identify you may be retained indefinitely for product analytics.

We implement industry-standard safeguards to protect your information:

• Encryption in transit: data is encrypted using TLS/SSL when transmitted between your device and our servers
• Encryption at rest: stored data is protected using industry-standard encryption where appropriate
• Access controls: strict role-based access controls limit which staff or systems can access data
• Regular security reviews: we conduct periodic security audits and vulnerability assessments

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on where you live, you may have various rights regarding your personal data. Regardless of location, we honor the following rights for all users:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your account and associated personal data
• Portability: request your data in a structured, machine-readable format
• Restriction: request that we limit how we process your data
• Objection: object to processing based on legitimate interests or for direct marketing
• Withdraw consent: withdraw consent at any time where processing is based on consent

GDPR, EU / EEA Residents

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including those listed above. You also have the right to lodge a complaint with your local data protection authority (DPA).

Your data is processed on cloud infrastructure hosted in India. Where personal data is transferred outside the EEA, we rely on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

CCPA, California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights, including the right to know what personal information we collect, use, disclose, and sell; the right to delete personal information we hold about you; the right to opt out of the sale of personal information (note: we do not sell your data); and the right to non-discrimination for exercising your privacy rights.

To exercise any of your rights, please contact us at support@azadreads.org. We may need to verify your identity before responding to your request. We aim to respond within 30 days.

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any information.

We work with select third-party service providers to operate the Service, including cloud hosting and database infrastructure, payment processing, analytics, customer support, and error monitoring. All service providers are vetted for security and privacy compliance and are under contractual obligations to protect your data and use it only as directed by us.

The Service is not directed to children under 13 years of age (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at support@azadreads.org and we will promptly delete it.

Azad Reads operates from India. For users located outside India, personal data is processed on our cloud infrastructure and may be transferred to and stored in countries other than your own. Where required, we rely on appropriate safeguards, including Standard Contractual Clauses, to ensure your data receives an equivalent level of protection.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page and post the revised policy here. We encourage you to review this page periodically. Your continued use of the Service after any changes are posted constitutes your acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at support@azadreads.org. We will respond to all privacy-related requests within 30 days.